Frequently Asked Questions and Cleaning Tips
Is your company licensed and registered with IRS?
Yes we are experienced, licensed and registered with IRS. It is imperative to hire a legitimate company and New York Oriental Rug Cleaning Company is one such company which you can trust.
How long will it take for my carpet to clean?
Duration of time depends upon the size of the room and the number of furniture items to be moved. Generally it takes about 2-3 hours to clean an average five-room home or it can be said 25-30 minutes for a standard-sized room.
How much time will my carpet take to dry?
Usually the range of drying time is between 6 to 24 hours as it depends upon the conditions such as room temperature, ventilation in the room and humidity level in air. If Scotchguard is applied then it can take more time to dry. There is no need to worry if your carpet takes longer time for drying.
Will I be able to walk on my carpet soon after cleaning?
Well, it is highly recommended not to walk on your carpet for atleast 2 hours after the cleaning process. If you walk barefoot, it may leave oil spots and if your shoes are dirty then again your carpet will get spoiled.
Will you move furniture also?
Yes, our technicians will move the furniture and you don’t have to do it by yourself. We also make sure that any of your property does not get damaged during the cleaning process.
Is there any guarantee of your job?
If you feel that the work has not been done up to your satisfaction, we will certainly review it and if required will redo the work at no extra charge. We have highly expertise team and we use the highest standards products and equipments in our cleaning processes.
What are flat rates of your services?
Each carpet and rug, as a matter of fact, each item requires different treatments depending upon the material, size, and extent of the cleaning required. We will send our expert to your home to ascertain the cleaning approach to be adopted based upon the above mentioned factors. On this basis, he will quote you the flat rate. But don’t forget to ask for the discounts as we offer special discounts for certain services.
Do you charge extra for pickup and delivery services?
No, there are no extra charges for pickup and delivery services. Customer’s convenience is our top priority and we provide free pickup & delivery service.
Are the cleaning products and agents used safe for my family?
We make use of only organic, bio degradable cleaning agents and environmental friendly products to ensure health and safety of your family.
Why should I opt for professional cleaning when I can clean the carpets at home myself?
Many people these days try to clean their carpets at home themselves by using light weight portable home steaming machines. But these machines cannot effectively deep wash the carpet as their heating system is not powerful. Even powerful vacuums cannot ensure that the carpet has been dried completely and is safe and is not susceptible to mold and mildew.
It is highly recommended to get your carpets professionally cleaned at least once in every 6 months. Such companies have experts, proper equipments and standardized products which follow certain particular process according to the material of the carpet and extent of the cleaning required. They make sure that every step of the treatment is followed effectively to clean and restore the carpet’s original look and shine.
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